Effective Date: January 1, 2025

Connexion Spa (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit our spa or use our website at connexionspa.com.

1. Information We Collect

We may collect the following information when you register, book an appointment, sign a waiver, or contact us:

• Full name, phone number, and email address
• Date of birth
• Health and wellness information provided for treatment purposes
• Digital signatures submitted through our liability waiver
• IP address, browser type, and device information collected automatically when you visit our website

2. How We Use Your Information

We use the information we collect to:

• Create and manage your member account
• Process appointments and service bookings
• Maintain your membership benefits and points balance
• Record signed liability waivers as required
• Send appointment reminders and promotional communications (only with your consent)
• Improve our website and services
• Comply with legal obligations

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided those parties agree to keep your information confidential. We may also disclose information when required by law.

4. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Passwords are stored using one-way cryptographic hashing and are never stored in plain text.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. Signed waivers are retained for a minimum of seven (7) years as required for legal and liability purposes.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data, subject to legal retention requirements
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at info@connexionspa.com.

7. Cookies

Our website may use cookies to enhance your browsing experience. You can configure your browser to refuse cookies; however, some features of our website may not function properly without them.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: info@connexionspa.com
• Phone: 212-960-8787
• Address: 36-18 Main Street, Flushing, New York